Standard shipping is included on all orders delivered in the US. Expedited and international shipping are available on a case by case basis. Please note that expedited shipping does not change the turnaround time for the design production. If you'd like to expedite your shipping, please place the order then e-mail email@example.com with your order number and ask for your expedited shipping options. We must receive that e-mail within 1 hour of placing the order.
Most packages are shipped FedEx Ground. There is a 3-5 day shipping time for most of the United States.
Occasionally we do ship via USPS, these designs take 3-7 days for delivery.
Which payment methods are accepted?
We accept Visa, Master Card and Discover. During check out you will be prompted to pay via PayPal.
You are able to then select "Pay with Credit Card" and use enter your billing information. You do not have to create a PayPal account BUT you will be routed through PayPal to make the payment. Just proceed by selecting "pay with credit card" below the fields to create an account on PayPal.
How long will delivery take?
Stock items ship in 2-4 weeks.
Standard Sporthooks (designs ordered on the website) ship in 3-5 weeks.
Custom Sporthooks (any special requests or custom requested Sporthook) ship in 4-6 weeks.
Personalized Designs (personalized products from the website ordered with the personalized templates available online) ship in 6-8 weeks.
Custom Projects (unique, fully custom designs, including logos or images submitted to us through the custom design submission form) ship in 8-11 weeks. This depends on customer response time. Proofs are e-mailed to the e-mail used when ordering in 2-4 weeks and we MUST receive a proof approval via e-mail in order to move your design from the proof stage to production.
Can I return items from my order?
You have 15 calendar days to return an items from the date you received it. Custom cut or sale items are non-returnable. Learn more.
Can I cancel or change my custom order after it is placed?
After you place the order, you have 24 hours to cancel or change the design at no cost. You will have 10 days to cancel your order, but if after the 24 hour period we will keep up to 50% of the original payment. These requests MUST be e-mailed to firstname.lastname@example.org. After 10 days NO refunds will be given. You will receive a proof for your design via e-mail in the turnaround time specified on your order form. If you do not like the proof, we will work with you to a reasonable degree to make the changes you’ve requested. There may be additional charges for font changes or adjustments to the size of the design.