Frequently Asked Questions
Please read our FAQ before sending us a message.
Standard shipping is free on all orders delivered in the US. Expedited and international shipping are available on a case by case basis. Please note that expedited shipping does not change the turnaround time for the design production. If you'd like to expedite your shipping, please place the order then e-mail firstname.lastname@example.org with your order number and ask for your expedited shipping options. We must receive that e-mail within 1 hour of placing the order.
We accept Visa, Master Card and Discover. During check out you will be prompted to pay via PayPal. You are able to then select "Pay with Credit Card" and use enter your billing information.
All non-custom designs will be shipped 1-3 weeks from date of payment unless they are on back order. If designs are on back order you will receive an e-mail letting you know the status of the design. Custom products take 6-9 weeks to ship.
You have 15 calendar days to return an items from the date you received it. Custom cut or sale items are non-returnable. Learn more.
After you place the order, you have 24 hours to cancel or change the design at no cost. You will have 10 days to cancel your order, but if after the 24 hour period we will keep up to 50% of the original payment. These requests MUST be e-mailed to Sarena@jdhirondesigns.com.
After 10 days NO refunds will be given.
You will receive a proof for your design via e-mail in the turnaround time specified on your order form. If you do not like the proof, we will work with you to a reasonable degree to make the changes you’ve requested. There may be additional charges for font changes or adjustments to the size of the design.