Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders?

Standard shipping is free on all orders delivered in the US. Expedited and international shipping are available on a case by case basis. Please note that expedited shipping does not change the turnaround time for the design production. If you'd like to expedite your shipping, please place the order then e-mail support@jdhirondesigns.com with your order number and ask for your expedited shipping options. We must receive that e-mail within 1 hour of placing the order.

Which payment methods are accepted?

We accept Visa, Master Card and Discover.  During check out you will be prompted to pay via PayPal.  You are able to then select "Pay with Credit Card" and use enter your billing information.  

How long will delivery take?

All non-custom designs will be shipped 1-3 weeks from date of payment unless they are on back order. If designs are on back order you will receive an e-mail letting you know the status of the design. Custom products take 6-8 weeks to ship.

Can I return items from my order?

You have 15 calendar days to return an items from the date you received it. Custom cut or sale items are non-returnable. Learn more.

Can I cancel or change my custom order after it is placed?

You have 24 hours to change/cancel a custom order once paid to adjust or cancel the order.   After 24 hours your order request will be reviewed.  There will be additional costs if changes are made.  We will retain up to 50% off the total cost if canceled after 24 hours.  

There will be no refunds issued for cancelled orders after 10 calendar days. 

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