9685 Lone Star Parkway, Valley Mills, TX 76689

Monday – Saturday, 9 a.m. – 5 p.m. CST

Frequently Asked Questions

Please read our FAQ before sending us a message.

Standard shipping is free on all orders delivered in the US. Expedited and international shipping are available on a case by case bases. Please note that expedited shipping does not change the turnaround time for the design production.  If you'd like to expedite your shipping, please place the order then e-mail support@jdhirondesigns.com with your order number and ask for your expedited shipping options. We must receive that e-mail within 1 hour of placing the order.

We accept Visa, Master Card and Discover.

All non-custom designs will be shipped 1-3 weeks from date of payment unless they are on back order.  If designs are on back order you will receive an e-mail letting you know the status of the design.  Custom products take 6-8 weeks to ship.

You have 15 calendar days to return an items from the date you received it. Custom cut or sale items are non-returnable. Learn more.

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